Instructions for setup and use of the password self-service (PSS) to manage and reset your University of Cincinnati password.
Password Self-Service PSS
What is the PSS?
The Password Self-Service (PSS) allows you to reset your password to any connected application without having to call the IT@UC Service Desk. You simply set up your profile and, if you later forget your password, you can reset your password instantly using PSS. You will be prompted with a security token and then allowed to reset your password yourself!
How to setup your PSS profile. How to change your password. How to reset a forgotten password.
What are the password requirements?
Your new password must contain:
Setting up your PSS profile
To set up your Password Self-Service profile, please visit: www.uc.edu/pss
This link will take you to a page where you are asked to log in to PSS using your current password. If you do not remember your current password, you will need to call the IT@UC Service Desk at 513-556-HELP (4357) to have your password reset.
Once logged in, you will see a screen that requires an external (non-UC) email address as well as the option of a cellphone number capable of receiving text message. These details will provide you a means of resetting your password, so please ensure that you enter an email address that is readily accessible to you. Once complete, click Update.
If your details were accepted you will be taken to a confirmation page. If your profile details appear correct, then click Confirm, otherwise click Go Back and correct any errors.
Once you have confirmed, you should then be given message that your profile setup was successful!
You will also get an email confirming your profile change. This email is sent to your primary UC email account (if you have one) and the PSS Profile email you provided.
Click Continue to be taken to the main menu where you will be allowed to:
Change your password
Update/Change your PSS profile including your password reset contact information
View account information including:
How To: Change Your Password
If you know your password, but need to change your password, click Change Password you will then be promoted to accept terms/conditions.
After accepting the terms/conditions, you will then be prompted for your current password; once entered, click Continue.
If your existing password is accepted, you will be taken to a page that will ask for a New Password as well as confirmation of the new password.
The requirements for the password are listed above, but if your password does not meet requirements, you will receive a red message explaining the reasoning. Also, the Change Password button will not be clickable.
The possible errors are listed below:
If your confirmation password does not match the new password you will see a red X next to the confirm password field.
If your new password meets all the requirements, the Change Password button will then be clickable. Click Change Password to continue!
Your password change will then process, and once complete you will receive a message confirming that your password change was successful!
You will also get an email confirming your password change. This email is sent to your primary UC email account (if you have one) and your PSS Profile email you provided.
How to reset a forgotten password.
If you have not setup your PSS profile and are not sure what your password is, please contact the IT@UC Service Desk at (513) 556-4357.
If you have forgotten your password and have set up your new PSS profile, please follow the following instructions:
In your web browser, go to https://www.uc.edu/PSS Once there, click Forgotten Password
You will then be taken to a page requesting the Username for which you want to reset the password, along with a captcha to verify you are a person and not a bot. Click the checkbox indicating “I’m not a robot” and perform any follow up steps the captcha service might require. Click Submit when ready.
You will then either be immediately emailed a token to your PSS email address, or presented with an option of where you want the token sent (this option is only available for users who’ve provided both an email address and cellphone number on their PSS Profile). Select which method you’d like to receive the token.
When requesting a token by email you will receive the following email at the address you supplied in your PSS Profile.
When requesting a token by SMS message, you’ll receive the following text message on the cellphone number you supplied in your PSS Profile.
You will then be prompted for a code, the code in question was emailed to the non-UC email address that you specified in your PSS profile or sent via text message to the cellphone number if you chose to include one. The code expires in 5 minutes, so please ensure that you have access to either the external account or the text message.
Enter the code into the page and then click Check Code
You will then need to follow the steps in the Change Password process outlined here How to change your password.
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