Student Complaint Information

Students attempting to resolve any issues or complaints with the university should follow the university’s policies and grievance procedures contained on the Right To Know website.  Students are encouraged to seek assistance from the University Ombuds Office for possible resolution before initiating the formal grievance process.

If a grievance cannot be resolved by the university’s internal processes, Ohio residents and out of state students residing in SARA states may choose to file a written complaint with the Ohio Department of Higher Education (ODHE). The ODHE is responsible for responding to non-instructional complaints against public, independent non-profit and proprietary institutions of higher education in Ohio. Out of state students may also choose to seek the assistance of other applicable regulatory bodies or agencies in having their complaint reviewed. Contact information for each state’s higher education oversight agency is noted below.

Student Complaint Information by State and Agency

State Agency Name and Telephone Link to and/or Information about Complaint Process
Alabama Alabama Commission on Higher Education

Telephone: (334) 242-2109

http://ache.edu/ACHE_Reports/Forms/SARA/StudentComp.pdf
Alaska Alaska Commission on Postsecondary Education

Telephone: (907) 465-6741

https://acpe.alaska.gov/ConsumerProtection
Arizona Arizona State Board for Private Postsecondary Education

Telephone: (602) 542-5709

https://ppse.az.gov/complaint
Arkansas Arkansas Higher Education Coordinating Board

Telephone: (501) 371-2000

http://www.adhe.edu/students-parents/colleges-universites/student-grievance-form/
California California Bureau for Private Postsecondary Education

Telephone: (916) 431-6959

http://www.bppe.ca.gov/enforcement/complaint.shtml
Colorado Colorado Department of Higher Education

Telephone: (303) 862-3001

http://highered.colorado.gov/Academics/Complaints/default.html
Connecticut Connecticut Office of Higher Education

Telephone: (860) 947-1800

http://www.ctohe.org/StudentComplaints.shtml
Delaware Delaware Department of Education

Telephone: (302) 857-3388

http://www.doe.k12.de.us/Page/2918
District of Columbia District of Columbia Education Licensure Commission

Telephone: (202) 727-6436

http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints
Florida Florida Department of Education

Telephone:
(850) 245-0407

 

http://www.fldoe.org/schools/higher-ed/fl-college-system/about-us/complaints.stml
Georgia Nonpublic Postsecondary Education Commission

Telephone: (770) 414-3300

https://gnpec.georgia.gov/student-complaint-forms
Hawaii Hawaii Post-secondary Education Authorization Program

Department of Commerce and Consumer Affairs

Telephone: (808) 586-7327

http://cca.hawaii.gov/hpeap/forms/student-forms/
Idaho Idaho State Board of Education

Telephone: (208) 332-1587

http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp
Illinois Illinois Board of Higher Education

Telephone: (217) 557-7359

http://complaints.ibhe.org/
Indiana Indiana Commission on Higher Education

Telephone: (317) 232-1320

http://www.in.gov/che/2744.htm
Iowa Iowa College Student Aid Commission

Telephone: (515) 725-3400

https://www.iowacollegeaid.gov/content/constituent-request-review
Kansas Kansas Board of Regents

Telephone: (785) 430-4240

http://kansasregents.org/students/university_student_complaints
Kentucky Kentucky Council on Postsecondary Education

Telephone: (502) 573-1555

http://cpe.ky.gov/campuses/consumer_complaint.html
Louisiana Louisiana Board of Regents

Telephone:
1-800-351-4889

http://www.ag.state.la.us/Article.aspx?articleID=36&catID=0
Maine Maine Department of Education

Telephone: (207) 624-6846

https://www.maine.gov/doe/sites/maine.gov.doe/files/inline-files/sara-complaint-form.pdf
Maryland Maryland Higher Education Commission
Telephone: (410) 767-3297
http://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintProcedures.pdf

http://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintForms.pdf

Massachusetts Massachusetts Department of Higher Education

Telephone: (617) 994-6950

http://www.mass.edu/forstufam/complaints/complaints.asp
Michigan Michigan Department of Licensing and Regulatory Affairs

Telephone:

(517) 373-1140
or toll free (877) 765-8388

http://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf
Minnesota Minnesota Office of Higher Education

Telephone:
(651) 259-3975 or 1-800-657-3866

http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi Mississippi Commission on College Accreditation

Telephone: (601) 432-6372

http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf
Missouri Missouri Department of Higher Education

Telephone: (573) 526-1577

http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
Montana Montana University System, Montana Board of Regents

Telephone: (406) 444-6570

http://mus.edu/MUS-statement-of-complaint-process.asp
Nebraska Nebraska Coordinating Commission for Postsecondary Education

Telephone: (402) 471-4825

https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
Nevada Nevada System of Higher Education

Telephone: (702) 486-7330

https://nshe.nevada.edu/administration/academics-student-affairs/sara/
New Hampshire New Hampshire Department of Education

Telephone: (603) 271-3494

http://www.education.nh.gov/highered/compliance-allegation.htm
New Jersey New Jersey Secretary of Higher Education

Telephone: (609) 292-4310

http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
New Mexico New Mexico Higher Education Department

Telephone: (505) 476-8400

http://www.hed.state.nm.us/uploads/FileLinks/c9f0e0b994254fbbaf5323c4daa5f2a8/NHHED_Complaint_Form_20131018.pdf
New York New York Office of College and University Evaluation

Telephone: (518) 474-2593

http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
North Carolina The University of North Carolina Board of Governors

Telephone: (919) 962-4550

https://www.northcarolina.edu/complaints
North Dakota North Dakota University System

Telephone: (701) 328-2960

https://www.ndus.edu/system/state-authorization/
Ohio Ohio Department of Higher Education

Telephone: (614) 728-3095

https://www.ohiohighered.org/students/complaints
Oklahoma Oklahoma State Regents for Higher Education

Telephone: (405) 255-9100

http://www.okhighered.org/current-college-students/complaints.shtml
Oregon Oregon Office of Degree Authorization

Telephone: (503) 947-5716

http://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx
Pennsylvania Pennsylvania Department of Education, Division of Higher

Education

Telephone: (717) 783-8228

http://www.education.pa.gov/Postsecondary-Adult/College and Career Education/Pages/Students-Complaints.aspx#tab-1
Puerto Rico Puerto Rico Council on Education

Telephone: (787) 641-7100

http://www.ce.pr.gov/
Rhode Island Rhode Island Board of Governors for Higher Education

Telephone: (401) 456-6008

http://www.ribghe.org/8a1031912.pdf
South Carolina South Carolina Commission on Higher Education

Telephone: (803) 737-2260

http://www.che.sc.gov/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf
South Dakota South Dakota Secretary of State

Telephone: (605) 773-3455

http://atg.sd.gov/complaintform.aspx
Tennessee Tennessee Higher Education Commission

Telephone: (615) 741-5293

 

https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html

Texas Texas Higher Education Coordinating Board

Telephone: (512) 427-6101

http://www.thecb.state.tx.us/index.cfm?objectid=AC6FA0BC-F5DB-16DE-6B667C083DFB5B98
Utah Utah Division of Consumer Protection

Telephone: (801) 530-6601

http://consumerprotection.utah.gov/complaints/index.html
Vermont Vermont State Board of Education

Telephone: (802) 479-1030

http://education.vermont.gov/documents/postsecondary-program-complaint-resolution
Virginia State Council of Higher Education for Virginia

Telephone: (804) 371-2285

http://www.schev.edu/index/students-and-parents/resources/student-complaints
Washington Washington Student Achievement Council

Telephone: (360) 753-7800

Students may submit a formal complaint to the Washington Student Achievement Council, provided it is against an institution authorized by the Washington Student Achievement Council and is within one year of the last date of attendance. For more information, please contact the Washington Student Achievement Council at 360‐753‐7800. http://www.wsac.wa.gov/student-complaints
West Virginia West Virginia Higher Education Policy Commission

Telephone: (304) 558-4016

http://www.wvhepc.edu/wp-content/uploads/2015/01/Complaint-Form2.pdf
Wisconsin Wisconsin Distance Learning Authorization Board

Telephone: (608) 266-1996

http://www.heab.state.wi.us/dlab/students.html
Wyoming Wyoming Department of Education

Telephone: (307) 777-6210

http://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/

http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf