Student Complaint Information

Students attempting to resolve any issues or complaints with the university should follow the university’s policies and grievance procedures contained on the Right To Know website.  Students are encouraged to seek assistance from the University Ombuds Office for possible resolution before initiating the formal grievance process.

If a grievance cannot be resolved by the university’s internal processes, Ohio residents and out of state students residing in SARA states may choose to file a written complaint with the Ohio Department of Higher Education (ODHE). The ODHE is responsible for responding to non-instructional complaints against public, independent non-profit and proprietary institutions of higher education in Ohio. Out of state students may also choose to seek the assistance of other applicable regulatory bodies or agencies in having their complaint reviewed. Contact information for each state’s higher education oversight agency is noted below.

Student Complaint Information by State and Agency

StateAgency Name and TelephoneLink to and/or Information about Complaint Process
AlabamaAlabama Commission on Higher Education

Telephone: (334) 242-2109

http://ache.edu/ACHE_Reports/Forms/SARA/StudentComp.pdf
AlaskaAlaska Commission on Postsecondary Education

Telephone: (907) 465-6741

https://acpe.alaska.gov/ConsumerProtection
ArizonaArizona State Board for Private Postsecondary Education

Telephone: (602) 542-5709

https://ppse.az.gov/complaint
ArkansasArkansas Higher Education Coordinating Board

Telephone: (501) 371-2000

http://www.adhe.edu/students-parents/colleges-universites/student-grievance-form/
CaliforniaCalifornia Bureau for Private Postsecondary Education

Telephone: (916) 431-6959

http://www.bppe.ca.gov/enforcement/complaint.shtml
ColoradoColorado Department of Higher Education

Telephone: (303) 862-3001

http://highered.colorado.gov/Academics/Complaints/default.html
ConnecticutConnecticut Office of Higher Education

Telephone: (860) 947-1800

http://www.ctohe.org/StudentComplaints.shtml
DelawareDelaware Department of Education

Telephone: (302) 857-3388

http://www.doe.k12.de.us/Page/2918
District of ColumbiaDistrict of Columbia Education Licensure Commission

Telephone: (202) 727-6436

http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints
FloridaFlorida Department of Education

Telephone:
(850) 245-0407

 

http://www.fldoe.org/schools/higher-ed/fl-college-system/about-us/complaints.stml
GeorgiaNonpublic Postsecondary Education Commission

Telephone: (770) 414-3300

https://gnpec.georgia.gov/student-complaint-forms
HawaiiHawaii Post-secondary Education Authorization Program

Department of Commerce and Consumer Affairs

Telephone: (808) 586-7327

http://cca.hawaii.gov/hpeap/forms/student-forms/
IdahoIdaho State Board of Education

Telephone: (208) 332-1587

http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp
IllinoisIllinois Board of Higher Education

Telephone: (217) 557-7359

http://complaints.ibhe.org/
IndianaIndiana Commission on Higher Education

Telephone: (317) 232-1320

http://www.in.gov/che/2744.htm
IowaIowa College Student Aid Commission

Telephone: (515) 725-3400

https://www.iowacollegeaid.gov/content/constituent-request-review
KansasKansas Board of Regents

Telephone: (785) 430-4240

http://kansasregents.org/students/university_student_complaints
KentuckyKentucky Council on Postsecondary Education

Telephone: (502) 573-1555

http://cpe.ky.gov/campuses/consumer_complaint.html
LouisianaLouisiana Board of Regents

Telephone:
1-800-351-4889

http://www.ag.state.la.us/Article/9708
MaineMaine Department of Education

Telephone: (207) 624-6846

https://www.maine.gov/doe/sites/maine.gov.doe/files/inline-files/sara-complaint-form.pdf
MarylandMaryland Higher Education Commission
Telephone: (410) 767-3297
http://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintProcedures.pdf

http://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintForms.pdf

MassachusettsMassachusetts Department of Higher Education

Telephone: (617) 994-6950

http://www.mass.edu/forstufam/complaints/complaints.asp
MichiganMichigan Department of Licensing and Regulatory Affairs

Telephone:

(517) 373-1140
or toll free (877) 765-8388

http://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf
MinnesotaMinnesota Office of Higher Education

Telephone:
(651) 259-3975 or 1-800-657-3866

http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
MississippiMississippi Commission on College Accreditation

Telephone: (601) 432-6372

http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf
MissouriMissouri Department of Higher Education

Telephone: (573) 526-1577

http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
MontanaMontana University System, Montana Board of Regents

Telephone: (406) 444-6570

http://mus.edu/MUS-statement-of-complaint-process.asp
NebraskaNebraska Coordinating Commission for Postsecondary Education

Telephone: (402) 471-4825

https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
NevadaNevada System of Higher Education

Telephone: (702) 486-7330

https://nshe.nevada.edu/administration/academics-student-affairs/sara/
New HampshireNew Hampshire Department of Education

Telephone: (603) 271-3494

http://www.education.nh.gov/highered/compliance-allegation.htm
New JerseyNew Jersey Secretary of Higher Education

Telephone: (609) 292-4310

http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
New MexicoNew Mexico Higher Education Department

Telephone: (505) 476-8400

http://www.hed.state.nm.us/uploads/FileLinks/c9f0e0b994254fbbaf5323c4daa5f2a8/NHHED_Complaint_Form_20131018.pdf
New YorkNew York Office of College and University Evaluation

Telephone: (518) 474-2593

http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
North CarolinaThe University of North Carolina Board of Governors

Telephone: (919) 962-4550

https://www.northcarolina.edu/complaints
North DakotaNorth Dakota University System

Telephone: (701) 328-2960

https://www.ndus.edu/system/state-authorization/
OhioOhio Department of Higher Education

Telephone: (614) 728-3095

https://www.ohiohighered.org/students/complaints
OklahomaOklahoma State Regents for Higher Education

Telephone: (405) 255-9100

http://www.okhighered.org/current-college-students/complaints.shtml
OregonOregon Office of Degree Authorization

Telephone: (503) 947-5716

http://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx
PennsylvaniaPennsylvania Department of Education, Division of Higher

Education

Telephone: (717) 783-8228

http://www.education.pa.gov/Postsecondary-Adult/College and Career Education/Pages/Students-Complaints.aspx#tab-1
Puerto RicoPuerto Rico Council on Education

Telephone: (787) 641-7100

http://www.ce.pr.gov/
Rhode IslandRhode Island Board of Governors for Higher Education

Telephone: (401) 456-6008

http://www.ribghe.org/8a1031912.pdf
South CarolinaSouth Carolina Commission on Higher Education

Telephone: (803) 737-2260

http://www.che.sc.gov/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf
South DakotaSouth Dakota Secretary of State

Telephone: (605) 773-3455

http://atg.sd.gov/complaintform.aspx
TennesseeTennessee Higher Education Commission

Telephone: (615) 741-5293

 

https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html

TexasTexas Higher Education Coordinating Board

Telephone: (512) 427-6101

http://reportcenter.thecb.state.tx.us/agency-publication/blank-forms-templates/student-complaints-form/
UtahUtah Division of Consumer Protection

Telephone: (801) 530-6601

http://consumerprotection.utah.gov/complaints/index.html
VermontVermont State Board of Education

Telephone: (802) 479-1030

http://education.vermont.gov/documents/postsecondary-program-complaint-resolution
VirginiaState Council of Higher Education for Virginia

Telephone: (804) 371-2285

http://www.schev.edu/index/students-and-parents/resources/student-complaints
WashingtonWashington Student Achievement Council

Telephone: (360) 753-7800

Students may submit a formal complaint to the Washington Student Achievement Council, provided it is against an institution authorized by the Washington Student Achievement Council and is within one year of the last date of attendance. For more information, please contact the Washington Student Achievement Council at 360‐753‐7800. http://www.wsac.wa.gov/student-complaints
West VirginiaWest Virginia Higher Education Policy Commission

Telephone: (304) 558-4016

http://www.wvhepc.edu/wp-content/uploads/2015/01/Complaint-Form2.pdf
WisconsinWisconsin Distance Learning Authorization Board

Telephone: (608) 266-1996

http://www.heab.state.wi.us/dlab/students.html
WyomingWyoming Department of Education

Telephone: (307) 777-6210

http://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/

http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf