Student Complaints & Resolutions
Students attempting to resolve any issues or complaints with the university should follow the university’s policies and grievance procedures contained on the Right To Know website.
Students are encouraged to seek assistance from the University Ombuds Office for possible resolution before initiating the formal grievance process.
If a grievance cannot be resolved by the university’s internal processes, Ohio residents and out of state students residing in SARA states may choose to file a written complaint with the Ohio Department of Higher Education (ODHE). The ODHE is responsible for responding to non-instructional complaints against public, independent non-profit and proprietary institutions of higher education in Ohio. Out of state students may also choose to seek the assistance of other applicable regulatory bodies or agencies in having their complaint reviewed. Contact information for each state’s higher education oversight agency is noted below.
Student Complaint Information by State and Agency
| State | Agency Name and Telephone | Link to and/or Information about Complaint Process |
|---|---|---|
| Alabama | Alabama Commission on Higher Education
Telephone: (334) 242-2109 |
https://ache.edu/ACHE_Reports/Forms/SARA/StudentComp.pdf |
| Alaska | Alaska Commission on Postsecondary Education
Telephone: (907) 465-6741 |
https://acpe.alaska.gov/ConsumerProtection |
| Arizona | Arizona State Board for Private Postsecondary Education
Telephone: (602) 542-5709 |
https://ppse.az.gov/complaint |
| Arkansas | Arkansas Higher Education Coordinating Board
Telephone: (501) 371-2000 |
https://www.adhe.edu/students-parents/colleges-universites/student-grievance-form/ |
| California | California Bureau for Private Postsecondary Education
Telephone: (916) 431-6959 |
https://www.bppe.ca.gov/enforcement/complaint.shtml |
| Colorado | Colorado Department of Higher Education
Telephone: (303) 862-3001 |
https://highered.colorado.gov/Academics/Complaints/default.html |
| Connecticut | Connecticut Office of Higher Education
Telephone: (860) 947-1800 |
https://www.ctohe.org/StudentComplaints.shtml |
| Delaware | Delaware Department of Education
Telephone: (302) 857-3388 |
https://www.doe.k12.de.us/Page/2918 |
| District of Columbia | District of Columbia Education Licensure Commission
Telephone: (202) 727-6436 |
https://osse.dc.gov/service/education-licensure-commission-elc-public-complaints |
| Florida | Florida Department of Education
Telephone:
|
https://www.fldoe.org/schools/higher-ed/fl-college-system/about-us/complaints.stml |
| Georgia | Nonpublic Postsecondary Education Commission
Telephone: (770) 414-3300 |
https://gnpec.georgia.gov/student-complaint-forms |
| Hawaii | Hawaii Post-secondary Education Authorization Program
Department of Commerce and Consumer Affairs Telephone: (808) 586-7327 |
https://cca.hawaii.gov/hpeap/forms/student-forms/ |
| Idaho | Idaho State Board of Education
Telephone: (208) 332-1587 |
https://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp |
| Illinois | Illinois Board of Higher Education
Telephone: (217) 557-7359 |
https://complaints.ibhe.org/ |
| Indiana | Indiana Commission on Higher Education
Telephone: (317) 232-1320 |
https://www.in.gov/che/2744.htm |
| Iowa | Iowa College Student Aid Commission
Telephone: (515) 725-3400 |
https://iowacollegeaid.gov/StudentComplaintForm |
| Kansas | Kansas Board of Regents
Telephone: (785) 430-4240 |
http://kansasregents.org/students/university_student_complaints |
| Kentucky | Kentucky Council on Postsecondary Education
Telephone: (502) 573-1555 |
http://cpe.ky.gov/campuses/consumer_complaint.html |
| Louisiana | Louisiana Board of Regents
Telephone: |
http://www.ag.state.la.us/Article/9708 |
| Maine | Maine Department of Education
Telephone: (207) 624-6846 |
https://www.maine.gov/doe/sites/maine.gov.doe/files/inline-files/sara-complaint-form.pdf |
| Maryland | Maryland Higher Education Commission Telephone: (410) 767-3297 |
http://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintProcedures.pdf
http://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintForms.pdf |
| Massachusetts | Massachusetts Department of Higher Education
Telephone: (617) 994-6950 |
http://www.mass.edu/forstufam/complaints/complaints.asp |
| Michigan | Michigan Department of Licensing and Regulatory Affairs
Telephone: (517) 373-1140 |
http://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf |
| Minnesota | Minnesota Office of Higher Education
Telephone: |
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078 |
| Mississippi | Mississippi Commission on College Accreditation
Telephone: (601) 432-6372 |
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf |
| Missouri | Missouri Department of Higher Education
Telephone: (573) 526-1577 |
http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf |
| Montana | Montana University System, Montana Board of Regents
Telephone: (406) 444-6570 |
http://mus.edu/MUS-statement-of-complaint-process.asp |
| Nebraska | Nebraska Coordinating Commission for Postsecondary Education
Telephone: (402) 471-4825 |
https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions |
| Nevada | Nevada System of Higher Education
Telephone: (702) 486-7330 |
https://nshe.nevada.edu/administration/academics-student-affairs/sara/ |
| New Hampshire | New Hampshire Department of Education
Telephone: (603) 271-3494 |
https://www.education.nh.gov/who-we-are/division-of-learner-support/bureau-of-student-support/special-education/complaints |
| New Jersey | New Jersey Secretary of Higher Education
Telephone: (609) 292-4310 |
http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml |
| New Mexico | New Mexico Higher Education Department
Telephone: (505) 476-8400 |
https://www.hed.state.nm.us/contact/ipra-request |
| New York | New York Office of College and University Evaluation
Telephone: (518) 474-2593 |
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html |
| North Carolina | The University of North Carolina Board of Governors
Telephone: (919) 962-4550 |
https://www.northcarolina.edu/contact/ |
| North Dakota | North Dakota University System
Telephone: (701) 328-2960 |
https://www.ndus.edu/system/state-authorization/ |
| Ohio | Ohio Department of Higher Education
Telephone: (614) 728-3095 |
https://www.ohiohighered.org/students/complaints |
| Oklahoma | Oklahoma State Regents for Higher Education
Telephone: (405) 255-9100 |
https://www.okhighered.org/current-college-students/complaints.shtml |
| Oregon | Oregon Office of Degree Authorization
Telephone: (503) 947-5716 |
https://www.oregon.gov/highered/access/pages/student-complaints.aspx |
| Pennsylvania | Pennsylvania Department of Education, Division of Higher
Education Telephone: (717) 783-8228 |
https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/Students-Complaints.aspx |
| Puerto Rico | Puerto Rico Council on Education
Telephone: (787) 641-7100 |
https://www.ce.pr.gov/ |
| Rhode Island | Rhode Island Board of Governors for Higher Education
Telephone: (401) 456-6008 |
https://www.ribghe.org/8a1031912.pdf |
| South Carolina | South Carolina Commission on Higher Education
Telephone: (803) 737-2260 |
https://www.che.sc.gov/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf |
| South Dakota | South Dakota Secretary of State
Telephone: (605) 773-3455 |
https://atg.sd.gov/complaintform.aspx |
| Tennessee | Tennessee Higher Education Commission
Telephone: (615) 741-5293 |
|
| Texas | Texas Higher Education Coordinating Board
Telephone: (512) 427-6101 |
https://reportcenter.thecb.state.tx.us/agency-publication/blank-forms-templates/student-complaints-form/ |
| Utah | Utah Division of Consumer Protection
Telephone: (801) 530-6601 |
https://consumerprotection.utah.gov/complaints/index.html |
| Vermont | Vermont State Board of Education
Telephone: (802) 479-1030 |
https://education.vermont.gov/documents/postsecondary-program-complaint-resolution |
| Virginia | State Council of Higher Education for Virginia
Telephone: (804) 371-2285 |
https://www.schev.edu/students/resources/student-complaints |
| Washington | Washington Student Achievement Council
Telephone: (360) 753-7800 |
Students may submit a formal complaint to the Washington Student Achievement Council, provided it is against an institution authorized by the Washington Student Achievement Council and is within one year of the last date of attendance. For more information, please contact the Washington Student Achievement Council at 360‐753‐7800. https://www.wsac.wa.gov/student-complaints |
| West Virginia | West Virginia Higher Education Policy Commission
Telephone: (304) 558-4016 |
https://www.wvhepc.edu/wp-content/uploads/2015/01/Complaint-Form2.pdf |
| Wisconsin | Wisconsin Distance Learning Authorization Board
Telephone: (608) 266-1996 |
https://www.heab.state.wi.us/dlab/students.html |
| Wyoming | Wyoming Department of Education
Telephone: (307) 777-6210 |
https://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/
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