Student Complaints & Resolutions
Students attempting to resolve any issues or complaints with the university should follow the university’s policies and grievance procedures contained on the Right To Know website.
Students are encouraged to seek assistance from the University Ombuds Office for possible resolution before initiating the formal grievance process.
If a grievance cannot be resolved by the university’s internal processes, Ohio residents and out of state students residing in SARA states may choose to file a written complaint with the Ohio Department of Higher Education (ODHE). The ODHE is responsible for responding to non-instructional complaints against public, independent non-profit and proprietary institutions of higher education in Ohio. Out of state students may also choose to seek the assistance of other applicable regulatory bodies or agencies in having their complaint reviewed. Contact information for each state’s higher education oversight agency is noted below.
Student Complaint Information by State and Agency
| State | Agency Name and Telephone | Link to and/or Information about Complaint Process |
| Alabama | Alabama Commission on Higher Education | https://www.ache.edu/wp-content/Sara/StudentComp.pdf |
| Telephone: (334) 242-2109 | ||
| Alaska | Alaska Commission on Postsecondary Education | https://acpe.alaska.gov/ConsumerProtection |
| Telephone: (907) 465-6741 | ||
| Arizona | Arizona State Board for Private Postsecondary Education | https://ppse.az.gov/sites/default/files/documents/files/Policy%20of%20State%20Authorization%20for%20website.doc |
| Telephone: (602) 542-5709 | ||
| Arkansas | Arkansas Higher Education Coordinating Board | https://adhe.edu/students-parents/student-grievance-form |
| Telephone: (501) 371-2000 | ||
| California | California Bureau for Private Postsecondary Education | https://www.bppe.ca.gov/enforcement/complaint.shtml |
| Telephone: (916) 431-6959 | ||
| Colorado | Colorado Department of Higher Education | https://cdhe.colorado.gov/students/how-do-i/file-a-student-complaint |
| Telephone: (303) 862-3001 | ||
| Connecticut | Connecticut Office of Higher Education | https://www.ohe.ct.gov/StudentComplaints.shtml |
| Telephone: (860) 947-1800 | ||
| Delaware | Delaware Department of Education | https://education.delaware.gov/families/college-career-life/college-scholarship-financial-aid/dheo-forms/student-complaint-inquiry-form/ |
| Telephone: (302) 857-3388 | ||
| District of Columbia | District of Columbia Education Licensure Commission | https://helc.osse.dc.gov/topic/helcadmin/community-stakeholders/public-complaints |
| Telephone: (202) 727-6436 | ||
| Florida | Florida Department of Education | https://www.fldoe.org/schools/higher-ed/fl-college-system/about-us/concerns-complaints.stml |
| Telephone:(850) 245-0407 | ||
| Georgia | Nonpublic Postsecondary Education Commission | https://gnpec.georgia.gov/student-complaint-forms |
| Telephone: (770) 414-3300 | ||
| Hawaii | Hawaii Post-secondary Education Authorization Program | https://cca.hawaii.gov/hpeap/forms/student-forms/ |
| Department of Commerce and Consumer Affairs | ||
| Telephone: (808) 586-7327 | ||
| Idaho | Idaho State Board of Education | https://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp |
| Telephone: (208) 332-1587 | ||
| Illinois | Illinois Board of Higher Education | https://complaints.ibhe.org/ |
| Telephone: (217) 557-7359 | ||
| Indiana | Indiana Commission on Higher Education | https://www.in.gov/che/2744.htm |
| Telephone: (317) 232-1320 | ||
| Iowa | Iowa College Student Aid Commission | https://iowacollegeaid.gov/StudentComplaintForm |
| Telephone: (515) 725-3400 | ||
| Kansas | Kansas Board of Regents | http://kansasregents.org/students/university_student_complaints |
| Telephone: (785) 430-4240 | ||
| Kentucky | Kentucky Council on Postsecondary Education | http://cpe.ky.gov/campuses/consumer_complaint.html |
| Telephone: (502) 573-1555 | ||
| Louisiana | Louisiana Board of Regents | https://www.laregents.edu/resources-3/ |
| Telephone: 800-351-4889 | ||
| Maine | Maine Department of Education | https://www.maine.gov/doe/cds/dueprocess |
| Telephone: (207) 624-6846 | ||
| Maryland | Maryland Higher Education Commission | http://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintProcedures.pdf |
| Telephone: (410) 767-3297 | https://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx | |
| Massachusetts | Massachusetts Department of Higher Education | http://www.mass.edu/forstufam/complaints/complaints.asp |
| Telephone: (617) 994-6950 | ||
| Michigan | Michigan Department of Licensing and Regulatory Affairs | https://www.michigan.gov/mde/contact-us |
| Telephone: (517) 373-1140 or toll free (877) 765-8388 | ||
| Minnesota | Minnesota Office of Higher Education | https://www.ohe.state.mn.us/mPg.cfm?pageID=1078 |
| Telephone: (651) 259-3975 or 800-657-3866 | ||
| Mississippi | Mississippi Commission on College Accreditation | https://www.mississippi.edu/sites/default/files/ihl/files/mccastudentcomplaintform.pdf |
| Telephone: (601) 432-6372 | ||
| Missouri | Missouri Department of Higher Education | https://dhewd.mo.gov/media/pdf/complaint-resolution-policy |
| Telephone: (573) 526-1577 | ||
| Montana | Montana University System, Montana Board of Regents | http://mus.edu/MUS-statement-of-complaint-process.asp |
| Telephone: (406) 444-6570 | ||
| Nebraska | Nebraska Coordinating Commission for Postsecondary Education | https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions |
| Telephone: (402) 471-4825 | ||
| Nevada | Nevada System of Higher Education | https://nshe.nevada.edu/administration/academics-student-affairs/sara/ |
| Telephone: (702) 486-7330 | ||
| New Hampshire | New Hampshire Department of Education | https://www.education.nh.gov/who-we-are/division-of-learner-support/bureau-of-student-support/special-education/complaints |
| Telephone: (603) 271-3494 | ||
| New Jersey | New Jersey Secretary of Higher Education | http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml |
| Telephone: (609) 292-4310 | ||
| New Mexico | New Mexico Higher Education Department | https://hed.nm.gov/uploads/documents/NMHED_Student_Complaint_Form_2023_fillable.pdf |
| Telephone: (505) 476-8400 | ||
| New York | New York Office of College and University Evaluation | http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html |
| Telephone: (518) 474-2593 | ||
| North Carolina | The University of North Carolina Board of Governors | https://hed.nm.gov/uploads/documents/NMHED_Student_Complaint_Form_2023_fillable.pdf |
| Telephone: (919) 962-4550 | ||
| North Dakota | North Dakota University System | https://www.ndus.edu/system/state-authorization/ |
| Telephone: (701) 328-2960 | ||
| Ohio | Ohio Department of Higher Education | https://highered.ohio.gov/students/current-college-students/student-complaints/submit-complaint |
| Telephone: (614) 728-3095 | ||
| Oklahoma | Oklahoma State Regents for Higher Education | https://www.okhighered.org/current-college-students/complaints.shtml |
| Telephone: (405) 255-9100 | ||
| Oregon | Oregon Office of Degree Authorization | https://www.oregon.gov/highered/access/pages/student-complaints.aspx |
| Telephone: (503) 947-5716 | ||
| Pennsylvania | Pennsylvania Department of Education, Division of Higher Education | https://www.pa.gov/agencies/education/programs-and-services/instruction/postsecondary-and-adult-education/students-complaints.html |
| Telephone: (717) 783-8228 | ||
| Puerto Rico | Puerto Rico Council on Education | https://agencias.pr.gov/agencias/cepr/inicio/documentoscepr/documents/sara/sara_complaint_process.pdf |
| Telephone: (787) 641-7100 | ||
| Rhode Island | Rhode Island Board of Governors for Higher Education | https://riopc.edu/policies/student-complaint-procedures/ |
| Telephone: (401) 456-6008 | ||
| South Carolina | South Carolina Commission on Higher Education | https://che.sc.gov/sites/che/files/Documents/Institutions%20and%20Educators/Complaint_Procedures_and_Form.pdf |
| Telephone: (803) 737-2260 | ||
| South Dakota | South Dakota Secretary of State | https://sdbor.edu/departments/academics-student-affairs/ |
| Telephone: (605) 773-3455 | ||
| Tennessee | Tennessee Higher Education Commission | https://www.tn.gov/thec/for-institutions/postsecondary-state-authorization/request-for-complaint-review.html |
| Telephone: (615) 741-5293 | ||
| Texas | Texas Higher Education Coordinating Board | https://reportcenter.thecb.state.tx.us/agency-publication/blank-forms-templates/student-complaints-form/ |
| Telephone: (512) 427-6101 | ||
| Utah | Utah Division of Consumer Protection | https://nwccu.org/complaints/ |
| Telephone: (801) 530-6601 | ||
| Vermont | Vermont State Board of Education | https://education.vermont.gov/documents/postsecondary-program-complaint-resolution |
| Telephone: (802) 479-1030 | ||
| Virginia | State Council of Higher Education for Virginia | https://www.schev.edu/students/resources/student-complaints |
| Telephone: (804) 371-2285 | ||
| Washington | Washington Student Achievement Council | Students may submit a formal complaint to the Washington Student Achievement Council, provided it is against an institution authorized by the Washington Student Achievement Council and is within one year of the last date of attendance. For more information, please contact the Washington Student Achievement Council at 360‐753‐7800. |
| Telephone: (360) 753-7800 | https://www.wsac.wa.gov/student-complaints | |
| West Virginia | West Virginia Higher Education Policy Commission | https://www.wvhepc.edu/wp-content/uploads/2015/01/Complaint-Form2.pdf |
| Telephone: (304) 558-4016 | ||
| Wisconsin | Wisconsin Distance Learning Authorization Board | https://www.heab.state.wi.us/dlab/students.html |
| Telephone: (608) 266-1996 | ||
| Wyoming | Wyoming Department of Education | https://edu.wyoming.gov/wp-content/uploads/2021/10/Student-Complaint-Process.pdf |
| Telephone: (307) 777-6210 |