Digital Technology Solutions

Get Technical Help & Support

Technology Trouble? IT Happens

Contact the Digital Technology Solutions Service Desk for general IT issues. The Digital Technology Solutions Service Desk aids with resetting passwords, data and phone, email, wireless access, VPN, UCFlex, Catalyst and much more.

Call: (513) 556-HELP (4357) OR (866) 397-3382. Or, submit a ticket using the following “Submit a Ticket” button.

Get Technical Help and Support

  • Monday – Friday 7:00am – 11:00pm
  • Saturday, Sunday and University Holidays 8:00am – 11:00pm
  • New Year’s Eve and Christmas Eve 8:00am – 6:00pm
  • Closed July 4th, Thanksgiving Day, Christmas Holidays, Winter Season Days, and during inclement weather closings

Escalated support

NOTE: Escalated Support is available outside of business hours for emergencies only.

Escalated support is defined as:

  • Critical system outages (entire system is out of service for all users)
  • Partial outages or degradation of any critical systems, where more than 5 users are affected
  • Any service outage that affects campus safety/security
  • Security breaches
Critical systems include (but are not necessarily limited to):
  • Data Center facilities
  • Campus wired/wireless networks
  • Phone system
  • Email
  • Canvas (LMS)
  • Catalyst
  • UCFlex
  • UC Websites, including individual College websites
  • Identity/authentication services
  • Password Self-Service
  • Server and storage infrastructure