UCIT Support

Get Technical Help & Support

Technology Trouble? IT Happens

Contact the [email protected] Service Desk for general IT issues. The [email protected] Service Desk aids with resetting passwords, data and phone, email, wireless access, VPN, UCFlex, Catalyst and much more.

Call: (513) 556-HELP (4357) OR (866) 397-3382. Or, submit a ticket using the following “Submit a Ticket” button.

Get Technical Help and Support

  • Monday – Friday 7:00am – 11:00pm
  • Saturday, Sunday and University Holidays 8:00am – 11:00pm
  • New Year’s Eve and Christmas Eve 8:00am – 6:00pm
  • Closed July 4th, Thanksgiving Day, Christmas Holidays, Winter Season Days, and during inclement weather closings

Escalated support

NOTE: Escalated Support is available outside of business hours for emergencies only.

Escalated support is defined as:

  • Critical system outages (entire system is out of service for all users)
  • Partial outages or degradation of any critical systems, where more than 5 users are affected
  • Any service outage that affects campus safety/security
  • Security breaches
Critical systems include (but are not necessarily limited to):
  • Data Center facilities
  • Campus wired/wireless networks
  • Phone system
  • Email
  • Canvas (LMS)
  • Catalyst
  • UCFlex
  • UC Websites, including individual College websites
  • Identity/authentication services
  • Password Self-Service
  • Server and storage infrastructure