Student Complaint Information

Students attempting to resolve any issues or complaints with the university should follow the university’s policies and grievance procedures contained on the Right To Know website. Students are encouraged to seek assistance from the University Ombuds Office for possible resolution before initiating the formal grievance process.

If a grievance cannot be resolved by the university’s internal processes, Ohio residents and out of state students residing in SARA states may choose to file a written complaint with the Ohio Department of Higher Education (ODHE). The ODHE is responsible for responding to non-instructional complaints against public, independent non-profit and proprietary institutions of higher education in Ohio. Out of state students may also choose to seek the assistance of other applicable regulatory bodies or agencies in having their complaint reviewed. Contact information for each state’s higher education oversight agency is noted below.

Student Complaint Information by State and Agency

State	Agency Name and Telephone	Link to and/or Information about Complaint Process
Alabama	Alabama Commission on Higher Education Telephone: (334) 242-2109	https://ache.edu/ACHE_Reports/Forms/SARA/StudentComp.pdf
Alaska	Alaska Commission on Postsecondary Education Telephone: (907) 465-6741	https://acpe.alaska.gov/ConsumerProtection
Arizona	Arizona State Board for Private Postsecondary Education Telephone: (602) 542-5709	https://ppse.az.gov/complaint
Arkansas	Arkansas Higher Education Coordinating Board Telephone: (501) 371-2000	https://www.adhe.edu/students-parents/colleges-universites/student-grievance-form/
California	California Bureau for Private Postsecondary Education Telephone: (916) 431-6959	https://www.bppe.ca.gov/enforcement/complaint.shtml
Colorado	Colorado Department of Higher Education Telephone: (303) 862-3001	https://highered.colorado.gov/Academics/Complaints/default.html
Connecticut	Connecticut Office of Higher Education Telephone: (860) 947-1800	https://www.ctohe.org/StudentComplaints.shtml
Delaware	Delaware Department of Education Telephone: (302) 857-3388	https://www.doe.k12.de.us/Page/2918
District of Columbia	District of Columbia Education Licensure Commission Telephone: (202) 727-6436	https://osse.dc.gov/service/education-licensure-commission-elc-public-complaints
Florida	Florida Department of Education Telephone: (850) 245-0407	https://www.fldoe.org/schools/higher-ed/fl-college-system/about-us/complaints.stml
Georgia	Nonpublic Postsecondary Education Commission Telephone: (770) 414-3300	https://gnpec.georgia.gov/student-complaint-forms
Hawaii	Hawaii Post-secondary Education Authorization Program Department of Commerce and Consumer Affairs Telephone: (808) 586-7327	https://cca.hawaii.gov/hpeap/forms/student-forms/
Idaho	Idaho State Board of Education Telephone: (208) 332-1587	https://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp
Illinois	Illinois Board of Higher Education Telephone: (217) 557-7359	https://complaints.ibhe.org/
Indiana	Indiana Commission on Higher Education Telephone: (317) 232-1320	https://www.in.gov/che/2744.htm
Iowa	Iowa College Student Aid Commission Telephone: (515) 725-3400	https://iowacollegeaid.gov/StudentComplaintForm
Kansas	Kansas Board of Regents Telephone: (785) 430-4240	http://kansasregents.org/students/university_student_complaints
Kentucky	Kentucky Council on Postsecondary Education Telephone: (502) 573-1555	http://cpe.ky.gov/campuses/consumer_complaint.html
Louisiana	Louisiana Board of Regents Telephone: 1-800-351-4889	http://www.ag.state.la.us/Article/9708
Maine	Maine Department of Education Telephone: (207) 624-6846	https://www.maine.gov/doe/sites/maine.gov.doe/files/inline-files/sara-complaint-form.pdf
Maryland	Maryland Higher Education Commission Telephone: (410) 767-3297	http://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintProcedures.pdf http://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintForms.pdf
Massachusetts	Massachusetts Department of Higher Education Telephone: (617) 994-6950	http://www.mass.edu/forstufam/complaints/complaints.asp
Michigan	Michigan Department of Licensing and Regulatory Affairs Telephone: (517) 373-1140 or toll free (877) 765-8388	http://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf
Minnesota	Minnesota Office of Higher Education Telephone: (651) 259-3975 or 1-800-657-3866	http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi	Mississippi Commission on College Accreditation Telephone: (601) 432-6372	http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf
Missouri	Missouri Department of Higher Education Telephone: (573) 526-1577	http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
Montana	Montana University System, Montana Board of Regents Telephone: (406) 444-6570	http://mus.edu/MUS-statement-of-complaint-process.asp
Nebraska	Nebraska Coordinating Commission for Postsecondary Education Telephone: (402) 471-4825	https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
Nevada	Nevada System of Higher Education Telephone: (702) 486-7330	https://nshe.nevada.edu/administration/academics-student-affairs/sara/
New Hampshire	New Hampshire Department of Education Telephone: (603) 271-3494	https://www.education.nh.gov/who-we-are/division-of-learner-support/bureau-of-student-support/special-education/complaints
New Jersey	New Jersey Secretary of Higher Education Telephone: (609) 292-4310	http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
New Mexico	New Mexico Higher Education Department Telephone: (505) 476-8400	https://www.hed.state.nm.us/contact/ipra-request
New York	New York Office of College and University Evaluation Telephone: (518) 474-2593	http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
North Carolina	The University of North Carolina Board of Governors Telephone: (919) 962-4550	https://www.northcarolina.edu/contact/
North Dakota	North Dakota University System Telephone: (701) 328-2960	https://www.ndus.edu/system/state-authorization/
Ohio	Ohio Department of Higher Education Telephone: (614) 728-3095	https://www.ohiohighered.org/students/complaints
Oklahoma	Oklahoma State Regents for Higher Education Telephone: (405) 255-9100	https://www.okhighered.org/current-college-students/complaints.shtml
Oregon	Oregon Office of Degree Authorization Telephone: (503) 947-5716	https://www.oregon.gov/highered/access/pages/student-complaints.aspx
Pennsylvania	Pennsylvania Department of Education, Division of Higher Education Telephone: (717) 783-8228	https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/Students-Complaints.aspx
Puerto Rico	Puerto Rico Council on Education Telephone: (787) 641-7100	https://www.ce.pr.gov/
Rhode Island	Rhode Island Board of Governors for Higher Education Telephone: (401) 456-6008	https://www.ribghe.org/8a1031912.pdf
South Carolina	South Carolina Commission on Higher Education Telephone: (803) 737-2260	https://www.che.sc.gov/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf
South Dakota	South Dakota Secretary of State Telephone: (605) 773-3455	https://atg.sd.gov/complaintform.aspx
Tennessee	Tennessee Higher Education Commission Telephone: (615) 741-5293	https://www.tn.gov/thec/bureaus/student-aid-and-compliance/postsecondary-state-authorization/request-for-complaint-review.html
Texas	Texas Higher Education Coordinating Board Telephone: (512) 427-6101	https://reportcenter.thecb.state.tx.us/agency-publication/blank-forms-templates/student-complaints-form/
Utah	Utah Division of Consumer Protection Telephone: (801) 530-6601	https://consumerprotection.utah.gov/complaints/index.html
Vermont	Vermont State Board of Education Telephone: (802) 479-1030	https://education.vermont.gov/documents/postsecondary-program-complaint-resolution
Virginia	State Council of Higher Education for Virginia Telephone: (804) 371-2285	https://www.schev.edu/students/resources/student-complaints
Washington	Washington Student Achievement Council Telephone: (360) 753-7800	Students may submit a formal complaint to the Washington Student Achievement Council, provided it is against an institution authorized by the Washington Student Achievement Council and is within one year of the last date of attendance. For more information, please contact the Washington Student Achievement Council at 360‐753‐7800. https://www.wsac.wa.gov/student-complaints
West Virginia	West Virginia Higher Education Policy Commission Telephone: (304) 558-4016	https://www.wvhepc.edu/wp-content/uploads/2015/01/Complaint-Form2.pdf
Wisconsin	Wisconsin Distance Learning Authorization Board Telephone: (608) 266-1996	https://www.heab.state.wi.us/dlab/students.html
Wyoming	Wyoming Department of Education Telephone: (307) 777-6210	https://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/ https://edu.wyoming.gov/wp-content/uploads/2018/08/Wyoming-Department-of-Education-Student-Complaint-Process.pdf