Curriculum: Certificate in Hospitality Management

Next Term Application Deadline

07.01.2025

Total Credits

Next Term Starts

08.25.2025

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Program requires the completion of an associate degree program. Have you earned an associate degree?*
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Program requires the completion of a BSN degree program. Have you earned a BSN degree?*
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*This program is now enrolling for Summer 2025.

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Curriculum at a Glance

Program Outcomes

Students that earn their Certificate in Hospitality Management will be able to:

Demonstrate customer service skills, including effective problem-solving, and empathy, ensuring guest satisfaction in various hospitality settings.
Explain the scope and components of the multifaceted hospitality and tourism industry.
Describe the day-to-day operations within the hospitality industry, such as front desk management, housekeeping, human resources, security, and food and beverage service.
Describe food and beverage handling strategies, sanitation, safety, and state and federal regulation compliance.
Identify the core technologies in the hospitality industry and their strategic significance.

Course	Title / Description	Credit
HM1001	Introduction to Hospitality and Tourism Industry Course: HM1001 Credit: 3 This course will provide students with a broad introduction to the hospitality, lodging, travel and tourism industry. Students will learn about the important components of tourism and the impacts of tourism on cultural, environmental, economic, and social dimensions. The course delves into the core concepts of tourist behavior and motivation, guest expectations, guest satisfaction, and service quality. The industry sectors of food and beverages, attractions, cruises, clubs and gaming, as well as meetings, expositions, events, and conventions (MEEC) will be introduced. Current trends in hospitality and tourism will be introduced. This course equips students with the foundational knowledge required to navigate the multifaceted world of the hospitality and tourism professions.	3
HM1005	Introduction to Hotel and Lodging Operations Management Course: HM1005 Credit: 3 This course provides an introduction to the hotel and lodging service areas of the hospitality industry. Students will learn about all hotel and lodging operating areas and obtain an understanding of how each department is organized and operates, and the career opportunities each provides. Students will gain knowledge of the function, procedures, duties and tasks within the different departments. The course will introduce students to hospitality distribution channels, franchises and contracts, financial control and yield management, and legal and ethical issues in hotel and lodging industry. The topics of best practice in guest service and service quality, facility maintenance and guest safety in the hotel and lodging industry will be covered. Students will learn about emerging typologies and trends in the lodging industry such as AirBnB, Vrbo, and senior living communities. At the end of this course, students will qualify to take the Guest Service Professional certification exam.	3
IS2080C	Digital Technologies for Business Course: IS2080C Credit: 3 Information Systems (IS)-and the enabling digital technologies-constitute integral and critical resources for all aspects of a business, from operational efficiency and managerial decision making, to the implementation of transformative business strategies. Businesses spend over $1 trillion annually on technology and related information systems. This course is designed to help students develop a working knowledge of digital technologies, to understand business opportunities created by digital technologies, and to gain awareness of how organizations leverage digital technologies to improve organizational processes and enhance related business strategies.The course also has a hands-on component-students will develop specific competencies in using spreadsheet, database, and web development tools to make informed business and financial decisions.	3
HM2030	Food and Beverage Management Course: HM2030 Credit: 3 This course will provide students with step-by-step knowledge of food and beverage management, starting from concept development, through management and operations. Students will acquire essential skills and knowledge related to various components of food and beverage operations, including cost control, pricing strategies, purchase specifications, food flow, and marketing. Furthermore, they will delve into the principles of food sanitation, safety, and food allergens mitigation and gain knowledge of the causes of foodborne illnesses. Students will gain insights into the laws, regulations, and standards established by governing bodies, including the Ohio Department of Health, FDA, USDA, and OSHA, within the framework of the hospitality and tourism industry, and their implications for operational procedures. The course will also touch upon facility design considerations specific to the food and beverage industry. At the end of this course, students will qualify to take the ServSafe Manager certification exam.	3
HM2015	Room Division Management Course: HM2015 Credit: 3 This course introduces students to the room division and its role within lodging operations. Students will gain essential knowledge of the functions, roles and best practice in front office operations, such as various types of reservations, registration and check-out processes, front office accounting, front office audit, and guest relations. Students will also learn about the functions and responsibilities of the housekeeping and human resources departments as well as formulas to manage revenue. Students will gain knowledge of security and guest safety measures, including the concierge and security service units, ensuring a well-rounded education in the field of hospitality management.	3
HM2060	Managing Technology in the Hospitality Industry Course: HM2060 Credit: 3 This course will introduce students to the roles and applications of technology in different sectors of the hospitality industry, with an emphasis on the place of technology within overall strategy and management in hospitality businesses and the competitive advantages that these systems can bring. Students will be introduced to core and current technologies employed in hospitality and their functions in hospitality operations. This course will also familiarize students with customer relationship management software and the role of eCommerce applications in marketing and advertising. Students will gain proficiency in the typical applications and interfaces used in the industry.	3
COMM2081	Business Communication Course: COMM2081 Credit: 3 Business Communication covers principles that establish written and oral communication standards in preparation for the workplace. Students will learn to analyze different writing situations, to plan and design communications, and to write in appropriate styles. Effective oral communication utilizing appropriate technologies, strategies, and skills will be discussed and developed.	3

FAQs

How do I request transcripts?
Most colleges allow you to order copies of transcripts online, by mail, or in person via the office of admissions or registrar’s office. You’ll complete a transcript request form, you may pay a small fee, and have to provide proof of identification.

If you don’t know where to start when requesting transcripts, usually, the easiest way to locate your previous college transcripts is to conduct an online search for “(your previous school name here) transcript request.”
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How are the classes structured/what is “asynchronous?”

What is asynchronous online learning? Fully asynchronous courses allow you flexibility in your schedule. Once enrolled in a program, you may view instructional materials when it works best for you as long as you meet course deadlines. There is no live video lecture component for this type of learning. For more information on asynchronous learning visit our blog post: Synchronous and Asynchronous Learning

Once enrolled, you’ll use tools like Canvas and meet with your Student Success Coordinator on a regular basis to ensure you’re on track to graduate. Learn more about the UC Online experience in the video below.
Are there deadlines for coursework?

Yes. Homework is generally due each week. Most weeks will have a quiz or exam. For this reason, we require students to check their UC email account daily. The courses are designed for regular engagement.