Digital Technology Solutions

TECHNICAL REQUIREMENTS & SUPPORT

Get Technical Help & Support

Technology Trouble? IT Happens

Contact the Digital Technology Solutions Service Desk for general IT issues. The Digital Technology Solutions Service Desk aids with resetting passwords, data and phone, email, wireless access, VPN, UCFlex, Catalyst and much more.

Call: (513) 556-HELP (4357) OR (866) 397-3382. Or, submit a ticket using the following “Submit a Ticket” button.

Get Technical Help and Support

Monday – Friday 7:00am – 11:00pm
Saturday, Sunday and University Holidays 8:00am – 11:00pm
New Year’s Eve and Christmas Eve 8:00am – 6:00pm
Closed July 4th, Thanksgiving Day, Christmas Holidays, Winter Season Days, and during inclement weather closings

Escalated support

NOTE: Escalated Support is available outside of business hours for emergencies only.

Escalated support is defined as:

Critical system outages (entire system is out of service for all users)
Partial outages or degradation of any critical systems, where more than 5 users are affected
Any service outage that affects campus safety/security
Security breaches

Critical systems include (but are not necessarily limited to):

Data Center facilities
Campus wired/wireless networks
Phone system
Email
Canvas (LMS)
Catalyst
UCFlex
UC Websites, including individual College websites
Identity/authentication services
Password Self-Service
Server and storage infrastructure

FAQs

Can I provide more than two letters of recommendation?

Yes. You can provide additional recommendation letters. You can simply add the additional recommender’s contact email to your application. They will receive an email from UC asking for their recommendation. This can be a good idea if you’re worried about one of your recommenders not getting their letter in on time.
Can I apply to more than one program at a time?

No. You must choose one program to apply for in any given semester.
Are there any onsite visits required for your programs?

Most of our programs do not require onsite visits, but there is one exception. If you are interested in pursuing the Master of Science in Nursing-Nurse Midwifery, you will have 1 skills intensives that takes place on campus.
Can I work while completing this program?

Yes. The vast majority of our students work throughout their time in their academic program. It is important to assess course load and financial aid to understand how to balance school and work.

If possible, students may cut down on their work hours during a clinical portion of a program.
Is Federal Financial Aid (Title IV) available?
Yes. Many of our students qualify for some type of financial aid.

Sources of aid:
- Tuition Reimbursement
- Military Benefits
- FAFSA
- Scholarships
Can I complete the program part-time?

Programs can be completed full-time or part-time. Many programs are set up to be part-time, with most containing fewer than 10 credit hours in any given semester. We know you have a lot going on, so want to make sure that school can fit into your schedule. Note: There are some exceptions.

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